Follow

Moderate Comments

Comment moderation allows you to select which audience-submitted comments will be published to your stream. 

Navigation
Dashboard > Any Live Stream > Write > Standard
Permission
Administrator  |  Developer  |  Editor  | Moderator

 


Moderate Comments in the Content Studio 

Whether you are moderating as an individual or in a team, our Content Studio makes the process easy and efficient. Have a look at the following links to get started with comment moderation:

 

Approve or Delete a Comment in Moderation
(Content Studio)

In the Content Studio, comments submitted from your audience appear in the Moderation Hub.

1. To approve and publish your audience's comment, click the check-mark found under the comment.

2. To delete a comment, click the Options icon and select Delete from the drop-down list. 

 



Reply to a Comment in the Rich Text Editor
(Content Studio)

Reply to your audience with a brief comment, a detailed response, or a call to action by using the Rich Text Editor.

1. Drag the comment from the Moderation Hub into the Rich Text Editor

2. Respond to the comment in the Rich Text Editor. All formatting options are available to help improve the look of your response.

3. Publish the comment and response as one post.

 

 


Pause Comments
(Content Studio)

The pause button allows you to pause the flow of new comments into the Moderation Hub. This way, you are able to moderate existing comments before moving on to new ones.

1. Click the pause button to enable or disable pausing.

 PAUSING OFF - Comments will flow into the Moderation Hub.
 PAUSING ON - New comments will not appear in the Moderation Hub unless you opt to view them.

2. Click Show content to view all new entries. Note: This will not turn off pausing. New comments will be paused until you click the pause button again and disable pausing.

 


Filter Comments
(Content Studio)

Select Channel to filter content in the Moderation Hub. You can filter content by social channels as well as by:

        • Comments - Questions, comments, and uploads initiated by your audience.
        • Discussions - Replies to posts.
        • Moderated Writer - Posts written by a user with 'Moderated Writer' permission level.

Note: If tags have been applied to comments, use the Search Tags field to filter content by tags. 

  

 


Tag Comments in Moderation
(Content Studio)

Users can add single or multiple text based tags to posts in the Moderation Hub - including comments. Users can then filter this content by tags.

Sample use case: Amy can filter her view to focus only on content that Sam curated and tagged "Approved". Amy knows that this content has already been approved by Sam - her editor, so it is safe for publishing.

 

To apply a tag to a comment:

1. Click the Tags icon underneath the comment.

2. Type words into the tag field, separated by commas.

 

To search for comments with tags:

1. Click the Tags icon at the top of the Moderation Hub.

2. Enter the tag names in the Search Tags field or select a tag from the list.

 

 


Moderate Comments in the Original Writer's Interface

ScribbleLive Engage gives you several options when moderating comments submitted by your readers:

  • Approve or Delete a Comment in Moderation
  • Edit a Comment in Moderation
  • Pull a Comment into an Advanced Post
  • Change the Direction of Comments in the Moderation Queue

 

Approve or Delete a Comment in Moderation
(Original Writer's Interface)

  1. Go to the Write page of your stream. Click on the Comments in Moderation tab in the social sidebar, located in the right-rail of your page.
      • To approve a comment in your Comments in Moderation queue, click on the checkmark. This will publish the comment to your stream’s feed.
        Tip: Pressing F7 in this screen will Approve the Top comment in your Comments in Moderation queue.

      • To delete a comment in your Comments in Moderation queue, click on the X. This will permanently delete the comment from your queue.
        Tip: Pressing F8 in this screen will Delete the Top comment in your Comments in Moderation queue.

 

 


Edit a Comment In Moderation
(Original Writer's Interface)

Comments that flow into the queue may require editing before being published to your stream.

To edit comments, follow these steps:

        1. Go to the Write page of your stream. Click on the Comments in Moderation tab in the social sidebar, located in the right-rail of your page.
        2. Click on the comment in the queue you wish to edit. An Edit: field will appear.

Apply your edits and click on Save, to save your changes to the comment, Approve, to publish the edited comment to your stream, or Cancel to discard your changes.

  


Pull a Comment In Moderation into an Advanced Post
(Original Writer's Interface)

Pulling a comment from the Comments in Moderation queue into an Advanced post will allow for the comment to appear stylized with block quotations. This also allows you to add additional content to the post before publishing it to your live stream.

To pull a comment from the Comments in Moderation queue into an Advanced post, follow these steps:

  1. Go to the Write page of your stream. Click on the Comments in Moderation tab in the social sidebar, located in the right-rail of your page.
  2. Click on the Advanced tab at the top of the post box.
  3. Click and drag a comment from the Comments in Moderation queue into the post box. You can also add additional content to your post
  4. Click on Save Post to publish your post.

 

 


Change the Direction of Comments in the Moderation Queue 
(Original Writer's Interface)


By default, new comments flow into the Comments in Moderation queue at the top. However, you may opt to change the order of how comments flow into your queue, with newer comments flowing in beneath older comments.
To change the direction of comments, follow these steps:

    1. Go to the Write page of your stream. Click on the Comments in Moderation tab in the social sidebar, located in the right-rail of your page.
    2. Click on Sort By Time to change the order of your comment flow.
      • The upward arrow indicates that new comments will flow into the queue from the bottom.
      • The downward arrow indicates that new comments will flow into the queue at the top.

 

 

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments